Loading your properties…
Add a property
Add another property to your portfolio.
Staff app
Share one link with your team — they tap their name on their phone and go straight to their tasks. No install, no password.
Guests
—
In your guest list
Inquiries today
—
Conversations started today
Total inquiries
—
All-time conversations
Avg. messages
—
Per inquiry
Inquiry volume
Last 7 daysGuest engagement
How guests are reaching Aira and how many identify themselves.
—
Verified guests
—
Conversations this week
Recent inquiries
| When | Guest | Room | Msgs | Preview | |
|---|---|---|---|---|---|
| No inquiries yet. | |||||
Guests
Each upload replaces the previous import. Accepts .xlsx, .xls, .csv, .pdf
🔍
SHOW:
Uploading...
0%
| Room | Guest | Phone | Door Code | Reservation # | Source | Stay | |
|---|---|---|---|---|---|---|---|
| No imported guests. Upload a file above. | |||||||
No conversations yet.
💬
Select a conversation to view it and jump in.
—
Payment history & invoices
| Date | Amount | Status | Period | Invoice |
|---|---|---|---|---|
| No payments yet. | ||||
Hotel Identity
Calculated from Settings → Accommodations. Add accommodation types and room numbers there.
Guests pick from these on the welcome screen (shown in each language's own name). Each language uses its matched voice.
Time & Access Window
Sets the timezone and phone dial code automatically. You can still fine-tune the timezone below.
IANA timezone name. Start typing for suggestions.
Area / country dialing code for this hotel's phone numbers.
Earliest time Aira may hand out access codes to arriving guests.
Time access expires for departing guests on their check-out day.
Daytime Team Contact
Used for non-urgent guest matters: breakfast, billing, early/late check-out, etc.Guest WhatsApp
Let guests message Aira on WhatsApp — she answers with the same knowledge she uses in the web concierge. Off until you turn it on. Testing on the WhatsApp Sandbox? From your phone, send join <your-code> to the sandbox number once, then just message it — Aira replies right back.On-Call Contact
For urgent overnight escalations.Topic Suggestions
Common Questions & Answers
| Guest question | Aira's answer |
|---|
Brand Theme
Paste a hosted logo image URL to override what was auto-detected. Leave empty to use the auto-detected logo.
Hotel Knowledge Base
Everything you want Aira to know about your hotel: room types, amenities, breakfast, parking, WiFi, policies, nearby attractions, transportation, dining recommendations, etc. Paste anything in plain text — Aira will use it to answer guest questions.Guest ID Verification
Shift Reports
Comma list or one per row. If empty, defaults to your admin login email.
The table is always in the email body. Optionally attach a copy as PDF and/or Excel for archiving or sharing.
Each shift's report covers from its From time to when the trigger fires. Shifts cannot overlap. For a 24-hour shift use e.g. 19:00 → 18:59.
On-Demand Reports
Generate a report for any date range — learn what guests are asking, what's happening, what patterns are emerging. Sent to the same recipients you configured above.Loading accommodations...
Loading owners…
Loading integrations…
🔑 API Access
A secret token that lets an integration control this hotel through the API as a full administrator. Treat it like a master password — anyone holding it has full control of this property. It's shown once, stored encrypted, and you can revoke it anytime.
Loading…
Connect Cloudbeds
Paste your property's Cloudbeds API key. We sync your reservations, rooms and availability — the key is stored encrypted and never shown again.
- In Cloudbeds: Account → Apps & Marketplace → API Credentials.
- + New Credentials (Redirect URI can be
https://localhost), then Create API Key. - Grant read access to reservations, rooms, room types, availability, guests, authorize, and copy the
cbat_…key.
Connect Beds24
Paste a one-time invite code from your Beds24 account. Your properties, rooms and bookings then sync into Hotel-Agents automatically. The code is exchanged for a token stored encrypted — never shown again.
- In Beds24: Settings → Marketplace → API (a.k.a. Account → Access).
- Generate an invite code with read access to bookings, properties, inventory (add write:inventory only if you want two-way availability later).
- Copy the code and paste it here (it's single-use, so generate a fresh one if it expires).
Connect your Twilio
Use your own Twilio account so Aira messages guests from your number and WhatsApp business identity. Your Auth Token is stored encrypted and never shown again.
- In Twilio Console: copy your Account SID and Auth Token from the dashboard.
- Enter your WhatsApp sender number (E.164, e.g. +18585338309) — the number guests message.
Connect a Channel Manager
Aira answers your Airbnb / Booking / Vrbo guests inside their OTA thread, through your channel manager. The API token is stored encrypted and never shown again.
Add a day off
Mark a staff member as off. Aira won't route any tasks to them on these dates.
Add a shift
Put someone on the schedule. Aira only routes tasks to staff who are on shift.
Staff app — your hotel's link
This link is unique to your hotel. Send it to your staff — they open it on their phone, tap their name, and they're straight into their own tasks (no install, no PIN). Anyone with the link can act as any staff member, so share it only with your team; tap New link to instantly revoke the old one.
SOP
New SOP
Steps & checklist
Reference photos — “this is what done looks like”