Hotel Admin

Guests

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In your guest list

Inquiries today

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Conversations started today

Total inquiries

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All-time conversations

Avg. messages

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Per inquiry

Inquiry volume

Last 7 days

Resolution

Aira resolution rate and escalation tracking will appear here once conversation outcomes are recorded.

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Resolved by Aira

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Escalations

Recent inquiries

When	Guest	Room	Msgs	Preview
No inquiries yet.

Room	First Name	Last Name	Phone	Door Code	Reservation #	Res # (2nd)	Source	Check-in	Check-out	Early Check-in	Late Check-out	Added
No guests added yet.

Import from File

Each upload replaces the previous import. Accepts .xlsx, .xls, .csv, .pdf

⬆ Upload File

Uploading... 0%

Room	First Name	Last Name	Phone	Door Code	Reservation #	Res # (2nd)	Source	Check-in	Check-out	Early Check-in	Late Check-out
No imported guests. Upload a file above.

Guest Inquiries

Date / Time	Guest	Room	Messages	Inquiry
No inquiries yet.

Hotel Identity

Hotel Name

Address

Languages Aira should speak

Guests pick from these on the welcome screen (shown in each language's own name). Each language uses its matched voice.

Time & Access Window

Country Sets the timezone and phone dial code automatically. You can still fine-tune the timezone below.

Hotel Timezone IANA timezone name. Start typing for suggestions.

Phone dial code Area / country dialing code for this hotel's phone numbers.

Check-in time Earliest time Aira may hand out access codes to arriving guests.

Check-out time Time access expires for departing guests on their check-out day.

Daytime Team Contact

Used for non-urgent guest matters: breakfast, billing, early/late check-out, etc.

Phone

On-Call Contact

For urgent overnight escalations.

Name

Phone

After entering the number, the on-call agent must approve WhatsApp alerts by sending: join mile-teeth to +1 (415) 523-8886 on WhatsApp.

Topic Suggestions

Tap-to-send chips that guests see when the chat opens. Each chip needs text in every language Aira speaks. Click a chip → it sends as the guest's first message.

Common Questions & Answers

The things guests usually ask and the answer you want Aira to give. Aira treats these as authoritative — your answer wins over what she'd infer from the knowledge base.

Guest question	Aira's answer

Brand Theme

Point Aira's guest chat at your hotel's website — we'll pull your colors and logo so the experience matches your brand. Aira's own avatar stays the same.

Hotel website URL

Custom logo URL (optional override) Paste a hosted logo image URL to override what was auto-detected. Leave empty to use the auto-detected logo.

Hotel Knowledge Base

Everything you want Aira to know about your hotel: room types, amenities, breakfast, parking, WiFi, policies, nearby attractions, transportation, dining recommendations, etc. Paste anything in plain text — Aira will use it to answer guest questions.

Shift Reports

Enable

Email a summary of guest activity at the end of each shift (or at custom times). Useful for handing the morning manager what happened overnight.

Recipients Comma list or one per row. If empty, defaults to your admin login email.

Attachment formats The table is always in the email body. Optionally attach a copy as PDF and/or Excel for archiving or sharing.

Include PDF attachment Include Excel attachment

Shifts Each shift's report covers from its From time to when the trigger fires. Shifts cannot overlap. For a 24-hour shift use e.g. 19:00 → 18:59.

On-Demand Reports

Generate a report for any date range — learn what guests are asking, what's happening, what patterns are emerging. Sent to the same recipients you configured above.

From